FAQ
Most frequent questions and answers
If you are unsure what vehicle size to book we strongly recommend you send a query through the form given on our home page.
It will help you know and select which sized vehicle you need to accommodate your passenger numbers and baggage requirements. We will assist you even if you are travelling with a pushchair, a buggy, golf clubs, bicycles (bikes), an over sized suitcase or even just hand luggage.
It will help you know and select which sized vehicle you need to accommodate your passenger numbers and baggage requirements. We will assist you even if you are travelling with a pushchair, a buggy, golf clubs, bicycles (bikes), an over sized suitcase or even just hand luggage.
As our customer, who have just left a query on our end or made a booking, you will receive emails regarding your ride, query, question or any sort of assistance that we can provide on our end.
The pick up instructions will be contained in the “Journey Details”.
The “Meet and Greet” service is where the driver will park their vehicle and meet you with a name board in the appropriate place (e.g. an Arrivals Hall at an Airport).
This service is not included on our journeys as standard but can be added for an additional fee, to cover parking charges.
The driver will put exactly what you entered in the “Head Passenger Full Name” field onto the name board, therefore if you’d rather the driver doesn’t know the passenger’s name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!
No, we will track your plane’s progress when it is in the air.
Yes, we are fully licensed. All our vehicles are also insured.
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.
This could be due to a number of reasons, most commonly a misspelt email address.
If this happens to you please contact our office via email or call on 02080905000 and we will deal with your booking as quickly as possible.
Yes, as all bookings are pre booked we can provide a 24hr service.
No, in compliance with UK law Leevalley Minicabs Ltd operates a strict non-smoking policy in all their vehicles.